Thank you for choosing SUFLORYES products! To ensure your seeds arrive safely and on time, we have established the following shipping policy, covering key information such as preparation time, shipping areas, shipping times, logistics tracking, and special notes. Please review the details below:

I. Preparation Time

After you successfully place your order, we will complete preparation and warehouse review within 1–3 business days. Our daily order cut-off time is 5:00 PM (GMT+8). Orders placed after this time will be processed on the next business day. All orders are processed and shipped directly from our.

Note: If your order contains multiple types of seeds or if there are holidays or peak order periods, the preparation time may be extended by 1-2 business days. We will inform you in advance on the order page or via email.

II. Shipping Areas

Currently, our seed products focus on serving the United States, Canada, Australia . We support delivery to most areas within these countries and regions (excluding remote areas). When placing your order, you can directly enter your shipping address, and the system will automatically verify if shipping is supported. If your address is in a remote area or an area not currently supported for delivery, we will promptly notify you and assist with your order.

 

III. Logistics Shipping Times

Once preparation is complete and your order is shipped, the logistics shipping times (excluding preparation time) for different markets are shown in the table below. Actual shipping times may vary slightly due to the delivery area (e.g., remote areas), logistics capacity adjustments, and force majeure factors (e.g., severe weather, customs inspections). The final delivery time will be based on logistics tracking information.

 

IV. Logistics Tracking

After your order is shipped, we will send you the tracking number and corresponding tracking link via email. You can click the link to check the real-time logistics status. Additionally, you can log in to the SUFLORYES website's "My Order" page to check the logistics status . If the logistics tracking information hasn’t been updated for a long time, or if you have any questions about the shipping progress, please feel free to contact our customer service team for assistance.

Please note that seed products are subject to agricultural inspection by customs (e.g., USDA APHIS). While we ensure all documentation is correct on our end, inspections may cause delays beyond our control.

Force Majeure: We will make every effort to assist you in coordinating solutions for delays or delivery failures caused by force majeure factors such as natural disasters, wars, policy changes, or logistics company strikes, but we will not bear liability for breach of contract.

Returns and Exchanges: If the seeds are unusable due to damage during shipping or packaging, you must contact customer service within 30 business days of receipt and provide relevant evidence (order number, photos of the damage, photos of the shipping label, etc.). We will verify and arrange for a replacement or refund. If the return or exchange is due to personal reasons (such as incorrect address input or no longer needed), you will be responsible for the return shipping costs.

V.Taxes & Duties
We want your shopping experience to be as seamless and hassle-free as possible. Therefore, all of our product prices already include applicable customs duties and import taxes.

You will not be asked to pay any additional customs fees, import taxes, or hidden charges upon delivery. The final price you see at checkout is the total amount you will pay. If you are accidentally charged any unexpected customs fees by the local courier, please contact us at service@sufloryes.com with your receipt, and we will resolve it for you immediately.

VI. Customer Service Contact Information

If you have any questions regarding shipping-related matters, please contact us through the following methods:

Email: service@sufloryes.com
Address: No. 2 Jiangfeng Road, Changyinsha Modern Agricultural Demonstration Park, Zhangjiagang City, Suzhou City, Jiangsu Province
Phone: + 86 18751175458
Working Hours: Monday to Sunday, 9:00 AM - 6:00 PM (GMT+8)